BWH Hotel Manager Onboarding Program

Course Information

There are a myriad of Best Western Hotels (BWH) operating throughout Australia.

Owners and lessees of BWH motels have the independence of running their own business however reap the benefits of being part of a large hotel chain including:

• A global brand which is both known and trusted by people all around the world
• Access to a worldwide consumer pool and a worldwide booking channel
• Powerful connections and reliable back-up support service all the time
• Dedicated sales team that actively brings new government and corporate business
• Access to marketing programs with a dedicated Marketing Manager

During this onboarding program you will explore all facets of managing a BWH Hotel.

The key areas of this program include the following key areas:

• BWH vision, mission and ‘Because we Care’ program
• Best practice BWH reception processes
• BWR information and best practice
• Best practice BWH administration processes
• Medallia and guest reviews
• OTA, online and corporate bookings

To add further depth and understanding of the importance of these learnings there is regular online coaching and mentoring sessions.

On successful completion of this course, and on gaining all the required licenses and certificates, you will be able to register to work with BWH through out Australia.

So, what are we waiting for? Let’s get started!