BWH Motel Management Know How

Course Information

There are a myriad of Best Western Hotels (BWH) operating throughout Australia.

Owners and lessees of BWH motels have the independence of running their own business however reap the benefits of being part of a large hotel chain including:

• A global brand which is both known and trusted by people all around the world
• Access to a worldwide consumer pool and a worldwide booking channel
• Powerful connections and reliable back-up support service all the time
• Dedicated sales team that actively brings new government and corporate business
• Access to marketing programs with a dedicated Marketing Manager

Motelsos.com is asked frequently why undertake training prior to managing, leasing and/or owning a motel. Why not just train when you get there?

This is our reply, we don’t train our participants rather we enlighten, make them ready, and prep them to be savvy, confident motel operators.

During this program you will explore all facets of motel operations and management in a small to medium size motel where you are the motel manager, garden, pool and maintenance manager, administration manager, oh and don’t forget the customer services manager

The key areas of this dare we say it? training program include the following key areas:

• BWH vision, mission and ‘Because we Care’ program
• Reception
• Administration, guest reviews, OTA, online and corporate bookings
• OTA reconciliations
• Use of the Protel Air Property Management System and financial reconciliations
• Room maintenance and housekeeping
• Team management
• Ordering and stock take
• Preparation of meals
• Grounds and pool maintenance

To add further depth and understanding of the importance of these learnings there is regular online coaching and mentoring sessions.

On successful completion of this course, and on gaining all the required licenses and certificates, you will be able to register to work with BWH through out Australia as well as other contractors.

So, what are we waiting for? Let’s get started!