4.00(1 Ratings)

Protel Air onboarding program for BWH Hotels

15 hours

Course Information

There are a myriad of Best Western Hotels (BWH) operating throughout Australia.

Owners and lessees of BWH hotels have the independence of running their own business however reap the benefits of being part of a large hotel chain including:

  • A global brand which is both known and trusted by people all around the world
  • Access to a worldwide consumer pool and a worldwide booking channel
  • Powerful connections and reliable back-up support service all the time
  • Dedicated sales team that actively brings new government and corporate business
  • Access to marketing programs with a dedicated Marketing Manager

Protel Air is one of BWH Hotels preferred Property Manager Systems (PMS).

Protel Air ……..

The Revenue Managers of BWH Hotels have assisted in collating this course so that you in your role as owner, lessee, manager or receptionist can confidently undertake all best known processes.

The key areas of this dare we say it? training program explore all facets of the daily use of Protel Air including the following key areas:

  • Make a reservation
  • Corporate reservations
  • Group bookings
  • End of Day including financial reconciliations
  • Generate daily housekeeping report
  • Check out guests

To add further depth and understanding of the importance of these learnings there is regular online coaching and mentoring sessions.

On successful completion of this course, and on gaining all the required licenses and certificates, you will be able to register to work with BWH through out Australia as well as other contractors.

So, what are we waiting for? Let’s get started!

Course Curriculum


  • A Warm Welcome
  • Best Western Hotels
  • Best Western Rewards program
  • What is my role in promoting, ‘BWC About Reward You?’
  • Because We Care

Universal hotel procedures

Daily BWH hotel management tasks

A Course by

Dianne Collie
Dianne Collie
Course Author and Instructor

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Material Includes

  • N Forms for use within the training and as tools whilst hotelling.
  • N 4 hours coaching and mentoring.
  • N 4 hours online training using Protel Air Property Management System
  • N 24/7 lifetime ongoing support.
Free access this course


  • N It is a requirement of this course to complete all units within 12 months of the commencement date.

Target Audience

  • N Suitable for anybody wanting to own, operate or work in BWH Hotel management.